By: James Carrington
In a move that could potentially reshape how businesses work with information management and process automation technologies, Digitech Systems has launched Sys.tm, an innovative Intelligent Information Management (IIM) platform that delivers enterprise-grade content management and process automation to businesses of any size.
Small and medium-sized businesses (SMBs) continually struggle with managing and securing an ever-expanding universe of digital content and information, with many working with information management systems that lack the features and regulation-grade security present in enterprise-grade systems.
This gap leads SMBs to suffer unnecessary inefficiencies and multiplying security risks as cybercriminals increasingly target smaller businesses due to their perceived vulnerabilities. A 2023 study by Tehaisle found that 56% of SMBs (1-999 employees) experienced at least one cyberattack in the past year, and “cybersecurity breaches cost SMBs an average of US $1.2 million in data, productivity, compliance and regulatory expense, and staffing costs.”[1]
Breaking Down the Enterprise-Grade Barrier
Sophisticated and ultra-secure enterprise content management (ECM) and Intelligent Information Management (IIM) systems have traditionally been the domain of corporations with deep resources and dedicated IT teams. These systems typically require substantial upfront investments in licenses and infrastructure, with companies paying for extensive feature sets regardless of their actual usage patterns.
This approach has left many small and medium-sized businesses (SMBs) at a disadvantage, forced to choose between sophisticated but expensive solutions or more basic file management alternatives that may compromise their security and efficiency. Sys.tm is designed to bridge this gap and democratize enterprise-grade information management through an innovative microservices architecture and usage-based process automation.
The Economics of Microservices
Christina Robbins, Vice President of Communication at Digitech Systems, highlights a startling statistic: “As much as 80 percent of the features in typical software or cloud services are rarely or never used, and yet the way they’re billed, the company is paying for 100 percent of that all the time.”
In contrast, Sys.tm is built on a microservices architecture that enables businesses to activate and deactivate features as needed, creating the dual benefit of an uncluttered, streamlined, more successful user experience and potential cost savings from deactivating unnecessary features.
Leading technology industry analysts agree the future of software lies in platforms that are dynamically designed between the end-user and technology creators. Gartner Research has forecast this coming shift in their research on “Composable Modularity”[2], while Deloitte explains this new technology paradigm as a “Flexible Consumption Model (FCM).”[3]
Sys.tm’s launch signals a shift to expect across the broader software industry, where traditional license-based models will begin to give way to more flexible, consumption-based approaches. As Robbins explains, “This completely changes the way that organizations think about buying technology and having access to exactly what they need when they need it. Just like cloud, it makes so much more financial sense that pressure is going to push all technology in this direction over time. The CFOs of the world are going to rejoice over this type of architecture.”
Dynamic Scaling for Modern-Day Business Needs
Perhaps most significant is Sys.tm’s ability to scale dynamically based on workload demands. Traditional process automation and RPA solutions require annual bot licenses costing around $10,000 per bot. In contrast, Sys.tm’s automation services operate on what Robbins describes as a “micro-transaction based billing,” where companies “pay pennies per hour,” allowing businesses to pay only for what they use and providing the flexibility to scale processing speed based on workload demands. Whether processing a month’s worth of documents in a day or handling steady-state operations, Sys.tm adjusts without additional costs beyond actual usage to the timetable that suits the user.
“The Sys.tm platform is customizable to meet businesses’ rapidly evolving records management and automation needs while reducing traditional waste on unused capabilities,” explains Digitech Systems CEO HK Bain. “Companies simply cannot afford to lose control of their information, whether through ineffective management or a cyber security incident.” This balance of security and accessibility is a game-changer for SMBs, who often lack dedicated IT security teams and regulation-grade security yet face increasing cybersecurity threats.
As businesses of all sizes continue to grapple with digital transformation and widening security threats, Sys.tm’s approach could mark a turning point, opening new possibilities for SMBs to access enterprise-grade capabilities without enterprise-level investments.
[1] https://techaisle.com/blog/524-techaisle-study-finds-cybersecurity-breaches-cost-smbs-and-midmarket-firms-millions
[2] https://www.gartner.com/en/documents/5083331
[3] https://www2.deloitte.com/content/dam/Deloitte/my/Documents/risk/my-risk-sdg12-the-shift-to-flexible-consumption.pdf
Published By: Aize Perez
