By: Gabe Vargas
We’ve all been there, clicking the “X” on a website’s integrated AI-powered chatbot and asking how it can assist you. Whether you’re browsing for a new vehicle on car dealership websites, a new home on real estate websites, checking your bank account balance on finance apps, asking for assistance from tech help desks, or weighing product options on e-commerce platforms, the dreaded chatbot is often a pesky annoyance we are inclined to avoid.
But why are they so frustrating? As a recent Forbes article points out, these chatbots typically ask the same questions repeatedly and struggle to comprehend the most straightforward text commands. Additionally, their responses are usually generic, leading you to an actual human as they can’t provide the answer you need. This impracticality and lack of usability make chatbots a growing nuisance in our daily online interactions.
However, it’s not the chatbot that annoys us — regardless of how cumbersome they often feel. In theory, chatbots should help, yet in practice, they usually raise more issues than solutions.
Enter Cerebral Blue, a generative AI company that has partnered with tech giants like Amazon Web Services, IBM, and Microsoft and developed a new SaaS business solution that makes AI applications in businesses more competent and practical. Neuralseek, one of Cerebral Blue’s two central products, harnesses new generative AI technologies to help automated chatbots work better for businesses and consumers.
Using AI to Make Existing Technologies Better
Neuralseek is a service that benefits consumers and businesses by making virtual agents smarter.
When chatbots cannot answer questions or prove too cumbersome for customers to use, live agents and employees often get bogged down answering questions and providing assistance that generative AI could provide. With virtual assistants being costly to maintain, ineffective chatbots can be even more expensive when they cannot perform their assigned jobs. Every referral to a human employee is an added cost for the company and added frustration for the customer.
This is where Neuralseek comes in. A no-code platform that connects to large language models (LLM) and internal company data, the generative AI software helps virtual assistants answer a more extensive breadth of questions in greater detail.
Neuralseek allows virtual assistants to carry on in-depth conversations with users and answer follow-up questions as the technology makes these chatbots context-aware. With the software connecting to existing company knowledge bases and using LLM capabilities to generate natural language answers, Neuralseek can instantly give intelligent, nuanced answers to consumers.
According to the platform’s website, Neuralseek can reduce companies’ need for live agents by up to 80%. Combining this with incredible ease of use, Cerebral Blue’s AI business solution can be quickly applied to any business at any time.
How it Works
Cerebral Blue made Neuralseek easy to use, allowing non-tech experts to integrate groundbreaking generative AI technologies into their companies seamlessly. A company can set up the program in three simple steps, starting with connecting Neuralseek to its internal knowledge base, allowing the system to have an information base of the company to curate practical solutions for consumers with little to no code.
Once Neuralseek is plugged into the company’s base, the program develops suitable prompts and responses for web, phone, and SMS. From there, all that needs to be done is to add the software to the existing virtual assistant, and the program will do its magic.
Neuralseek is the linchpin between company data, user input, LLM-backed tasks, unstructured and structured data sources, and virtual assistants, creating a truly innovative tool mutually beneficial for companies and consumers. While this would take months of extensive coding, through the power of AI, everything is now in one quick, simple SaaS software program with an exceptionally easy-to-use interface.
Why Neuralseek is Successful
Using the same LLM technologies that ChatGPT, Google, IBM, and AWS, Neuralseek allows companies to control normally extensive data and programming operations in a straightforward way. Ease of use is the name of the game, and Neuralseek has figured it out. While other companies are in the proof-of-concept phase of testing similar products, Cerebral Blue’s Neuralseek software is actively partnering with companies and implementing their groundbreaking technologies everywhere, internationally, and in multiple industries.
Gone are the days when chatbots and virtual assistants are something you automatically close out of. Companies can now use their virtual assistants as effective tools, and consumers will no longer need to worry about waiting to speak with a customer service representative to answer basic questions. Using the power of generative AI, Neuralseek is the comprehensive software platform that will radically transform the first point of contact between company and customer.
Published by: Martin De Juan
