The automotive industry is no stranger to disruption, but few leaders have leaned into change as successfully as David Boice, the CEO of Team Velocity—a leading provider of intelligent technology solutions for the automotive industry. His company has transformed how dealerships across the United States engage customers, boost revenue, and streamline operations.
David Boice saw the transformative potential of artificial intelligence (AI) and data analytics in the automotive industry long before they became mainstream. He understood that these technologies could do more than streamline operations.
This foresight enabled Boice to drive innovations that transformed dealership operations. He moved them from reactive, transactional models to predictive, relationship-focused approaches. This shift has fundamentally changed how dealerships engage with and retain their customers.
Predicting the AI Revolution in Auto Dealerships
“The opportunity is huge, you just have to know how to use it,” Boice remarked in an interview. Recognizing that many dealership systems were fragmented and outdated, he saw AI as the linchpin that could unify these silos. Under his guidance, Team Velocity developed solutions that have empowered dealerships to respond to and anticipate customer behaviors.
For example, Team Velocity’s AI-powered tools can analyze buying patterns, service history, and even regional trends to predict what a customer might need next. This predictive capability has allowed dealerships to create personalized customer experiences that build loyalty in a way traditional methods simply can’t.
Capitalizing on the Power of Data
Boice recognized that AI’s potential could only be fully realized with the right data. He championed the use of actionable, real-time data to transform how dealerships operate. This vision led to the development of Apollo, Team Velocity’s groundbreaking AI platform designed to unify fragmented systems and provide meaningful and actionable insights.
Apollo is more than just the engine behind a dealership’s website, digital advertising, and marketing efforts—it’s a smart analytics powerhouse. By seamlessly integrating data from the DMS, websites, CRM systems, service platforms, and advertising channels, Apollo empowers dealerships to craft intentional, personalized campaigns. Rather than prioritizing ad volume, Apollo focuses on creating smarter, more strategically targeted campaigns that resonate with customers.
Boice emphasized that the true value of data lies in its ability to tell a story about each customer. With Apollo, dealerships gain the tools to decode these stories and turn scattered information into a cohesive understanding of customer behavior and preferences.
Redefining Customer Engagement in the Automotive Industry
Today’s car buyers are more informed and demanding. They expect transparency, personalization, and efficiency at every stage of the purchasing process. David Boice anticipated this evolution and strategically positioned Team Velocity to help dealerships stay ahead of these shifting expectations.
For Boice, while AI and data are technological tools, they’re also instruments of trust. Under his leadership, Team Velocity has enabled dealerships to go beyond transactional relationships. He used predictive insights so dealerships could offer personalized service reminders, exclusive offers based on individual preferences, and timely updates about models aligned with each customer’s individual interests. This proactive approach has successfully addressed customer needs since its launch, creating a sense of understanding and value.
Furthermore, David Boice’s vision extends beyond technology. He has fostered a culture at Team Velocity that prioritizes meaningful relationships over short-term sales. His focus on innovation is grounded in a belief that trust and personalization are key to long-term loyalty. At a time when customers have countless options, this emphasis on building authentic connections has become a defining advantage for both Team Velocity and the dealerships they partner with.
Visionary Leadership with a Tangible Impact
What sets David Boice apart as a leader is his ability to see where the industry is and where it’s going. While others viewed AI and data as optional upgrades, he recognized them as essential to the future of automotive retail. His early investments in these technologies have paid off, which positioned Team Velocity as a leader in an industry hungry for innovation.
Dealerships working with Team Velocity have seen measurable improvements in long term retention rates, sales efficiency, and overall customer satisfaction. Boice’s legacy is not just in the tools he’s built but in the mindset he’s cultivated—a commitment to staying ahead of the curve and embracing change as an opportunity.
Published by: Holy Minoza
