US Business News

Kelly Pournoor and Her Client-Centered Approach to Real Estate

Kelly Pournoor has been in the real estate business for over 17 years. As a broker, she prefers to use a client-centered approach. Buying or selling a home can be very stressful and complex, and Kelly makes everything go as smoothly as possible by educating and advocating for her clients throughout the process. “I guide them every step of the way. If there is any part of the process they do not quite understand, I can help make things clearer for them,” Kelly said. “That way, my clients are prepared to make informed decisions about their home.” Through her client-centered approach, Kelly has also honed her skills in paying attention to fine details that less-experienced brokers might miss. “I do everything I can to make the best situation for my clients,” Kelly shared.

A Western Washington native, the bulk of Kelly’s work is centered around Seattle. She specializes in real estate in this region, including areas like Snohomish County, Burien and other places in the Greater Seattle area. “I was raised on Mercer Island, so I am very familiar with the Eastside,” this real estate entrepreneur explained.

Over 17 years of experience in the industry taught Kelly Pournoor some valuable lessons when it comes to working with clients. “Buying or selling a home is a complicated process. It is not as easy as people think. There are a lot of moving parts, paperwork, and preparation. It can be a long process, but I make sure my clients make smart and informed decisions about their homes,” Kelly explained. She also has lawyers on her team, so any legal paperwork or concerns can be processed immediately.

Kelly’s unmatched customer service sets her apart, but she and her team also provide additional concierge services to make the home selling process more manageable. The company can pay for the preparation necessary to get a home staged and ready to be listed on the market. “When potential buyers walk into an open house, they want to imagine themselves living in this home. So we help the owners set up their homes in a way that makes them attractive to potential buyers. We can help with any home updates necessary to boost your home’s potential on the market.” Getting a home ready for the market might mean that the current homeowners need to stay in another rental unit while their home gets some minor updates. Kelly and her company can provide funding for that as well.

Working with homebuyers is also a huge part of Kelly’s work as a broker. Each client has different needs and wants for their dream home, and her insight into the Seattle real estate market allows her to highlight the most promising properties for her clients. Clients can also rely on Kelly even after closing deals. Should her clients want additional work done on their new home, Kelly can recommend local vendors and professionals such as contractors, landscapers, and decorators who can help transform their residences. 

Real estate and homes play an integral part in Kelly Pournoor’s life. As she is heavily involved in this field, she has decided to give back to the community, specifically to individuals and families experiencing homelessness. In joint efforts with Kelly and her clients, they have raised over $22,000 for the Seattle nonprofit Facing Homelessness to support the construction of tiny homes for the unhoused members of the community.


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